FAQs for Guests Here’s everything you need to know about how to book, cancel, pay, and communicate with hosts—so you can enjoy a smooth and stress-free experience.
What am I agreeing to when I embark on a Comprendate?
When you step aboard with Comprendate, you’re embracing our Terms of Service, along with our Privacy Policy, Cookie Policy, Community Guidelines, and Safety Tips. Think of these as your essential guideposts for a truly delightful and secure experience.
What is the minimum age to join the Comprendate community?
To ensure a harmonious journey for everyone, you must be 18 years of age or older to directly use Comprendate. For our younger voyagers, under 18, a parent or guardian is welcome to set up their account. Please note, we kindly ask that all photos of children include their parent or guardian, as we do not allow images of unaccompanied minors.
What kind of conduct creates a joyful experience on Comprendate?
We champion a community built on courtesy and respect for fellow members and our dedicated team. We encourage you to consult our Safety Tips and Community Guidelines, which are designed to foster positive interactions both on and off our platform.
Does Comprendate conduct background checks on its members?
Comprendate primarily fosters a community where members can connect based on shared interests and respectful interaction. We wish to emphasize that Comprendate does not typically conduct criminal background or identity verification checks on its users. Instead, we embrace a “proof of work” concept, where we verify professional content like websites, online profiles, literature, and business records.
What precautions should I embrace for a safe journey?
We encourage every member to embrace prudence and follow our Safety Tips diligently when interacting with others. Always exercise your best judgment, particularly if you choose to communicate off the service or meet in person. Your safety is truly our greatest desire.
Is there a fee to use Comprendate?
To keep our ship sailing smoothly and provide you with an exceptional experience, a small 8% platform fee is applied to each Comprendate adventure. This helps us maintain our beautiful platform and ensure delightful connections for everyone aboard!
Your Satisfaction is Our Comprendate Promise: Requesting a Refund 🤝
Sometimes, even on the Love Boat, an adventure might not go exactly as planned. If your Comprendate experience wasn’t satisfactory and you’d like to discuss a refund, please contact our dedicated team at poppy@comprendate.com within 72 hours after your adventure concludes. Just share your request, and we’ll review it with fairness and understanding. Our goal is always your happiness, and we genuinely hope to welcome you aboard another Comprendate experience very soon!
For the courtesy of our wonderful hosts and fellow passengers, we kindly ask that you make any cancellations at least 24 hours in advance of your scheduled adventure. This helps ensure everyone has the best possible experience.
What constitutes "harassment" on Comprendate?
We have a zero-tolerance policy for targeted abuse, threats, bullying, stalking, or sending unsolicited sexual content. Your comfort and safety are paramount, and we take all such reports very seriously.
Can I use a pseudonym or pretend to be someone else?
We encourage you to always be yourself! Impersonating others or misrepresenting your affiliation with any person or entity, including creating parody accounts, is not permitted. Authenticity enriches our community.
Can my offline behavior affect my Comprendate account?
Yes, absolutely. Your conduct both on and offline is important to us. Behavior off the platform that violates our community standards can indeed lead to the termination of your Comprendate account. We believe in being considerate in all aspects of life.
FAQs for Hosts Find quick answers to common questions about managing bookings, setting policies, receiving payments, and resolving guest issues—so you can host with confidence.
What are my core responsibilities as a Comprendate Host?
You must comply with all Terms, including our Privacy Policy, Cookie Policy, Community Guidelines, and Safety Tips. Always act courteously, respect intellectual property, and keep your account information accurate.
What kind of content is strictly forbidden for Hosts?
You must not upload or share Prohibited Content, which includes anything obscene, violent, discriminatory, illegal, or that harasses or harms others.
What rights does Comprendate have to "My Content"?
By creating an account, you grant Comprendate a worldwide, perpetual, transferable, sub-licensable, royalty-free license to use, host, store, reproduce, modify, and distribute Your Content.
Will Comprendate perform background checks on me?
Comprendate states it does not conduct criminal background or identity verification checks on its users. However, you authorize them to conduct any criminal background check or other screenings (like sex offender register searches) at any time using available public records.
What types of content are strictly prohibited for Hosts?
To maintain the integrity of our platform, Hosts must not post nudity, sexually explicit material, violent or graphic content. Additionally, content that promotes violence is never allowed. We rely on you to set a positive example.
How does the platform fee support my hosting journey?
To help us continue to attract wonderful guests, maintain our cutting-edge platform, and provide you with seamless tools and support, a modest 8% platform fee is applied to each successful Comprendate adventure. Think of it as a shared investment that helps us navigate towards even greater success and ensures a thriving community for all!